Guidelines & Policies
As we get closer to the event these guidelines will be updated to suit current conditions & the safety of our everyone.
We are proud that during the 2020 offseason, our team has been working on completing several COVID-19 certifications. With the knowledge we have gained, we have worked tirelessly & extensively alongside our medical team in creating the following guidelines to ensure the safety of all our attendees, artists, live performers, & staff.
By entering Asteria Arts & Music Festival, you are confirming that you and all persons in your party are not experiencing any of the following symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at CDC.gov, including:
Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Congestion or runny nose
Nausea or vomiting
Have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine
Are not under any active self-quarantine orders
Guests who cannot confirm all of the above criteria must not enter Asteria Arts & Music Festival. If at any point during the festival a Guest does not meet all of the above criteria, they and their party will be required to isolate and may be asked to leave the property.
ALL ATTENDEES ARE REQUIRED TO HAVE A RECENT NEGATIVE COVID-19 TEST, NO OLDER THAN 72HRS
You will be required to undergo a temperature screening with no-touch thermometers before entry. Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures 100.4 F or above will not be allowed entry; those in their party will not be allowed entry either.
Face coverings are required for all Attendees, Artists, and Staff Members. Please bring your own face coverings and wear them at all times, except when eating, smoking or swimming. You may remove your face covering while actively eating, drinking or smoking, but you should be inside our designated "no mask" areas maintaining appropriate physical distancing. Attendees are required to use their masks anytime they leave their campsite.
IMPORTANT MASK INFORMATION:
Must be made with at least 2 layers of breathable material
Must Fully cover the nose and mouth and secure under the chin
Must Fit snugly but comfortably against the side of the face
Be secured with ties or ear loops and allow the attendee to remain hands-free
Neck gaiters, open-chin triangle bandanas, and face coverings containing valves,
mesh material or holes of any kind are not acceptable face coverings.
At select locations including prior to entry into stage areas, camping areas, vendor areas, and more, guests will be required to use hand sanitizer.
Camp with people in your household!
If you choose to camp with people outside your household, please follow these helpful tips to ensure everyone's wellbeing:
Camp in separate tents spaced out by at least 6 feet
Avoid sharing camping supplies (including food and drinks)
Don't forget to camp at least 24ft away from those outside of your party!
Before leaving your campsite...
Make sure your mask is covering your nose, mouth, and chin.
Keep your distance from other groups on the way to vendors, restrooms & stages.
Do not skip our hand sanitizing stations & be sure to follow our team members' orders!
If a guest receives a positive COVID-19 test result prior to entering AAMF.
The guest may send a copy of the test results along with a refund request to our email address.
In the event of a reschedule, attendees will be able to request a refund or have their tickets automatically roll-over to the new dates. Attendees will have 14 days to make their refund request from the moment the new dates are announced.
April Postponement Info:
Refunds are being processed in the order they are received. If you are on a payment plan please include this information so that we may cancel your payments.
Attendees requesting refunds should refrain from sending multiple emails or social media messages as this will delay efforts in refund distribution not only for yourself but for others. If you have not received an error message via email, we have received your request.
When we get to your request our team will be with the entire process to ensure that there are no issues. Because of this and because of our small team size we do not have an established timeline on refunds. We are helping everyone on a one-on-one basis which takes time but ensures a more efficient process.
If you have made your request before the cut-off date, your refund will be honored.
Please Note: We cannot transfer your refund to a different bank account. Your financial institution will be responsible for redirecting your funds to you.
For More Information Please Email Us At: Info@asteriamusicfestival.com